At Owen Lewis, we take pride in the quality and durability of our bathtub products. We want our customers to feel confident in their purchases, which is why we provide warranties that cover manufacturing defects and ensure peace of mind. Please review the details of our warranty coverage below.

1. Standard Warranty Coverage

  • All bathtubs purchased from Owen Lewis are covered by a 1-year limited warranty beginning from the date of delivery.
  • This warranty covers manufacturing defects in materials or workmanship under normal residential use.
  • If a defect is confirmed during the warranty period, we will, at our discretion:
    • Repair the defective product,
    • Replace the defective product, or
    • Provide a refund equivalent to the purchase price.

2. What Is Not Covered

The warranty does not cover the following:

  • Damage caused by improper installation, misuse, neglect, or accidents.
  • Normal wear and tear, such as scratches, stains, or surface discoloration.
  • Damage caused by using abrasive cleaning products or chemicals not intended for bathtubs.
  • Modifications or repairs not authorized by Owen Lewis.
  • Damage caused by shipping or handling after delivery (claims for transit damage should be reported within 48 hours of receipt).
  • Products purchased as clearance, final sale, or from unauthorized resellers.

3. Warranty Claims Process

If you believe your product is defective and qualifies for warranty coverage:

  1. Contact our customer service team at support@owenlewis.store with the following information:
    • Proof of purchase (order confirmation, receipt, or invoice).
    • Photos or videos showing the defect.
    • A description of the issue and how it occurred.
  1. Our team will review your claim and may request additional information.
  2. If approved, we will arrange for repair, replacement, or refund as applicable.

4. Limitations of Liability

  • The warranty is limited to the original purchaser and is non-transferable.
  • The maximum liability of Owen Lewis under this warranty is restricted to the original purchase price of the product.
  • We are not responsible for indirect, incidental, or consequential damages (such as plumbing costs, labor fees, or property damage).

5. Extended Warranty (Optional)

  • Customers may purchase an extended warranty plan at the time of checkout (if available).
  • Extended warranty details, including coverage duration and conditions, will be provided separately.

6. Governing Law

This Warranty Policy shall be governed by the laws of the United States, specifically the state of West Virginia.

7. Contact Us

For warranty claims, questions, or assistance, please reach out to us:

Owen Lewis
📍 Address: 118 1st St, Burnsville, WV 26335, USA
📧 Email: support@owenlewis.store
📞 Telephone: +1 681 628 3793

At Owen Lewis, we are dedicated to providing durable, reliable, and high-quality bathtub products. Our warranty ensures that you can enjoy your purchase with confidence and trust in our commitment to quality.